WITHDRAWAL - RETURN AND DELIVERY INFORMATION TEXT IN DISTANCE SALES

What is the right of withdrawal and how is it used?

By Article 48 of the Law on Consumer Protection No. 6502;

The seller or provider fulfills its obligation within the promised period from the moment the consumer's order is received. In case of goods sales, this period cannot exceed thirty days in any case. The consumer may terminate the contract if the seller or provider does not fulfill its obligation within this period.

The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty. It is sufficient that the notification regarding the exercise of the right of withdrawal be sent to the seller or provider within this period. The seller or provider is obliged to prove that the consumer has been informed about the right of withdrawal. If the consumer is not properly informed about the right of withdrawal, he is not bound by the fourteen days to exercise his right of withdrawal. In any case, this period ends one year from the end of the withdrawal period. The consumer is not responsible for any changes or deteriorations that occur due to the usual use of the goods within the right of the withdrawal period.